was recently going through some press releases surrounding TelcoOne and SAP RM-CA portal integration, thought I will add to the present posts a little background on TelcoOne. TelcoOne was jointly developed by Portal and Siebel Systems, idea was to develop an end-to-end solution that would make Portal billing software 'Infranet' (now Oracle CBRM) able to work with Siebles CRM right out of the box. TelcoOne's aims as stated by portal at the time was to increase call center efficiency and flexibility, and to introduce new services at a fraction of the cost of traditional custom-developed billing applications.
Thursday, October 25, 2007
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